Pilot studies & clinical evaluation
Measured deployment with evaluation metrics to inform clinical utility and safety.
Evidence-Based AI Assistant
MACH: Supporting HIV Education and Patient Care
A multilingual, evidence-informed chatbot designed to provide accessible, accurate HIV information for patients and the public — supporting clinicians in improving health literacy and engagement.
Evidence-based content
GDPR & NHS compliant
24/7 patient access
Under the MACH hood
MACH uses a proprietary large language model (LLM) trained on trusted HIV-related data and integrated with machine translation to provide accurate answers about HIV prevention, treatment, and living well with HIV. It supports clinical care by guiding patients to reliable information and enhancing health literacy.
Multilingual HIV Education
Content available in multiple languages and literacy levels to serve diverse patient populations.
24/7 Patient Access
Reliable answers between appointments, supporting continuous patient engagement.
Evidence-Based Content
Aligned with NHS, WHO, UNAIDS and BHIVA guidance for clinical accuracy.
Multi-Platform Access
Accessible on web and mobile, designed for low-bandwidth environments.
Reduces Stigma & Misinformation
Non-judgmental responses tailored to promote safer behaviors and accurate understanding.
Clinical Benefits
How MACH supports clinical teams and improves patient outcomes:
Patient Education Reinforcement
Reinforces patient education outside the clinic, offering consistent, evidence-based answers.
Reduces Consultation Time
Reduces consultation time spent correcting misinformation.
Improves Adherence
Encourages medication adherence by improving patient understanding of treatment and side effects.
Promotes Health Equity
Available in multiple languages and literacy-appropriate formats.
Supports NHS Goals
Supports NHS HIV awareness, prevention, and population health goals.
Governance & Security
Clinical Governance & Data Protection
MACH is developed in accordance with GDPR and NHS Digital information governance standards. Conversations are encrypted and anonymous; identifiable patient data is neither stored nor used to train models. Clinical content is validated and regularly reviewed by HIV specialists.
Security & Privacy Standards
Clinical Assurance Processes
Clinical governance processes include specialist review, change control for content, and documented escalation pathways for clinical queries flagged by the chat system.
• Specialist reviewer panels for content validation
• Formal change-control for content updates
• Escalation pathways for flagged clinical queries
Collaboration
Collaboration
Collaborate with MACH for pilots, clinical evaluation, and localised signposting. Flexible deployment options make it easy to offer the service in waiting rooms, patient portals, and community settings.
Feedback & content validation
Local clinicians and specialist panels can review and sign off content iterations.
Simple deployment options
QR codes for waiting rooms, embeddable links and patient portal integrations with minimal IT effort.
Customisable local signposting
Local resource links, FAQs and referral routes can be configured to match your pathways.
QR + poster
Portal link
Localised content
Ethical standards & inclusivity
MACH is intentionally designed to be non-judgmental, stigma-free, and accessible to diverse communities.
Non-judgmental, stigma-reducing tone in all interactions.
Inclusive across gender, sexuality, culture, and ability.
Accessible content for varying literacy and digital skills.
Regular equity-focused reviews to ensure fairness and cultural safety.